Lorenzo

WARRANTY

Goods are sold with warranty unless otherwise agreed and stated in writing.
Terms and conditions are stated in the product warranty booklet/ care provide.

  TABLES/ WOODEN FURNITURE No warranty included.
     
  SOFA FURNITURE (STANDARD) Lorenzo will only warrant if defect is due to manufacturer defect.
  • No warranty on leather
  • 5 years on structure.
  • 1 year on mechanism if applicable
  • 1 year on leather stitches
  • WARRANTY EXCLUSIONS

    Lorenzo is not responsible for damage to the leather:

    1. caused by normal wear and tear, fading or discoloured, soiling from perspiration, body or hair oils, fluids and grease, or resulting in an odour being impregnated in, or emanating from the leather;

    2. caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (except as previously stated), or by other agents/s, or by sunlight (including fading), lighning, fire, flood, or other natural calamity;

    3. resulting from a failure to pre-test the leather with the leather care products in the Kit in accordance with the Warranty conditions.

    4. from dye transfer from furniture accessories, rugs and clothing.

    This warranty does not cover items purchased as ‘Clearance Pieces / Display Pieces’ at the time of purchase.

    LORENZO SERVICE CENTRES

      SINGAPORE Tel:+65 6846 2302
    Fax: +65 6846 0770
    Email: aftersales@lorenzo-international.com
    Operating Hours: 8.30am to 5.30pm
         
      MALAYSIA Tel: +603 6140 1800
    Fax: +603 6140 1835/45
    Email: my.service@lorenzo-international.com
    Operating Hours: 8.30am to 5.30pm
         
      Upon service request, please provide the following:
  • Warranty card no.
  • Specific details of the damage
  • Contact details
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